Create winning relationships with clients and customers

This highly interactive  course will equip you with the knowledge, skills and tools to confidently manage all types of business relationships whether internal or external with client, customers or stakeholders.

What you will gain

During the course there will be a practical team building game consolidating the skills covered during the workshop.

This workshop will be highly participative. All learning will be supported through exercises, games, tasks or role-play.

All delegates will be given supporting material in the form of a workbook.

Who should attend this course?

You should attend this course if you deal with customers or stakeholders and are required to develop and maintain strong, positive and lasting relationships with them.

Course Objectives

This course covers the following key topics: -

  • Improve understanding of relationship dynamics
  • Explore Networking and diplomatic relationships
  • Highlight the benefits of effective personal branding
  • Explore aspects of personal disclosure and self awareness
  • Explore effective communication (eg. questioning, and uncovering unspoken needs ,dealing with disagreement and conflict management , verbal and physical skills)
  • Explore personal resilience and the psychological aspects of influencing others to create win-win outcomes
  • Highlight what it means to be effective as a leader at the strategic, operational and front-line levels
  • Power & Political sensitivity
  • Presentation skills( eg. the ability to speak with greater confidence and professionalism, confidently engaging and interacting with an audience and present key messages with clarity)

 Booking Form 

Duration:
Course Code:
Delegate Cost:
1 day
RM1
£295 + VAT
Other courses you may like:

Assertiveness and Handling Conflict
Customer Service 
Negotiation and Influencing Skills 
Personal Effectiveness

Book this course for in-house delivery
 Request Now 
What others said about this course 
Great course. This is just what I was looking for and I now feel ready to deal with stakeholders with renred confidence. Thanks. KJ (Houses of Parliament)
This course should not be missed. The subject seems dull but the training is anything but! ES (Cabinet Office)
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0844 33 505 87


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