Develop your confidence and self esteem to manage difficult situations

A one day course for people who wish to move from a passive, manipulative, or aggressive communication style to communicating more assertively with others, openly and honestly in a spirit of co-operation.

Course aims

Remaining in control of our communication style is a great asset in working life. By examining our ‘stock responses’ in emotionally charged situations this course develops stronger, more effective strategies for dealing with other people. Delegates will leave the course equipped with specific skills to enable them to handle any communication challenge with confidence and competence.

Who should attend?

Anyone looking to develop a fresh approach to solving problems at work.

What you will gain

Learn to distinguish between assertive and non-assertive behaviours, and move from passive or aggressive behaviour to positive assertion. Learn active listening and questioning skills, and how to apply a range of assertiveness techniques when dealing with difficult people and situations. Leave the course room knowing how to contribute more effectively at work, and establish and maintain effective working relationships.

Course objectives

By the end of the course you will:-

  • Learn to distinguish between assertive and non-assertive behaviours.
  • Move from passive, manipulative or aggressive behaviour to positive assertion.
  • Learn active listening and questioning skills.
  • Understand a range of assertiveness techniques when handling conflict with individuals or teams.
  • Know how to contribute more effectively at work.
  • Appreciate how to establish and maintain effective working relationships.

Pre-course work

Prior to attending the course you will be asked to complete an assertiveness questionnaire which is analysed during the course.

 Booking Form 

Duration:
Course Code:
Delegate Cost:
1 day
AHC1
£295 + VAT
Other courses you may like:

Analysis and Problem Solving

Personal Effectiveness

Book this course for in-house delivery
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What others said about this course 
An absolutely excellent course. RW (DCLG)
I have learnt so much, thank you for a great day. TL (Cabinet Office)
Excellent presentation. I would highly recommend. SB (Defra)
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0844 33 505 87


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